Steve’s Memes: The Customer is NOT Always Right

Today’s Lesson: Drop the attitude and lead with solutions.


The Customer is Not Always Right

The customer is not always right, but they are always the customer.

If you want your angry customer to completely flip out, just keep telling them all the things they did wrong and all the reasons you can’t help them.


In customer confrontations, lead with how you can help, not with why you cannot.