Today’s Lesson: They Have Just One Head & One Heart… Whether you’re the manager “correcting” your employees or a salesperson going in for the kill, everyone only has one head and one heart. If your long-term goals depend on them, you’d better hope you didn’t take off their head or rip out their heart already. […]
Today’s Lesson: Choose Your Words Carefully Remember when actions actually did speak louder than words? Me neither; none of us are that old. TODAY’S LESSON: An unfortunate result of the superficial nature of most everyone is that words matter more than actions… and likely always will. Understanding this and using it to your advantage […]
Today’s Lesson: Focus on those things that actually move the needle. ZMOT… Big Data… and now Micro-Moments?!?!? Unless you’re the CMO of a Fortune 500 company, it’s better to focus your marketing and sales efforts on those things you can (1) Easily Measure; (2) Quickly Understand; and (3) Successfully Influence. For most of us, […]
Today’s Lesson: Leaders don’t let issues fester and grow and spread – they address them as they happen. At most, mediocre managers talk about performance at the beginning of the month (when targets are set) and then at the end of the month (when targets are missed). TODAY’S LESSON: Successful leaders address performance issues […]
TODAY’S LESSON: Those who achieve their dreams don’t understand the concept of “too much” enthusiasm and drive. The entire concept of “too much” is a judgement call. Whether cheese and sausage or enthusiasm and drive – we all have different tastes. TODAY’S LESSON: If someone ever tells you you’re putting too much cheese on […]
Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 4) TRANSCRIPT: The third and final C of phone skill mastery is Control. Control can only come after you have a mastery of the material (Competence), and a solid belief in your abilities (Confidence). To say this point clearly – you cannot stay […]
Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 3) TRANSCRIPT: The second of the 3 Cs of phone skills mastery is Confidence. An amazing thing happens when you get really good at the talk tracks; when you become competent, right? You begin to gain confidence. However, confidence goes beyond just knowing the […]
Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 2) TRANSCRIPT: So, with those 3 C’s, it doesn’t matter what your actual word tracks are. If you can attack the phone as a competent speaker, with confidence in your abilities, and keep control of the call, you’ll win over 95% of the […]
Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 1) TRANSCRIPT: Hi, this is Steve Stauning with another ‘Steve Stauning Short & Sweet Video Training Lesson’. Today’s lesson: Mastering the phones. How to OWN the phones by remembering the 3 C’s of phone skill mastery. Now, let me start out from the beginning […]
Overcoming Objections on the Phone: I’m Not Ready To Buy TRANSCRIPT: One of the most frustrating objections you can get if you’re a BDC agent or a salesperson on the phone with a prospect is one where you’ve given them all the information; you’ve been very helpful and you go to schedule the test […]
TODAY’S LESSON: Don’t allow others to define you. Becoming a victim is easy. Everywhere you turn there’s someone that will tell you why you’re being held down by others… Remember what Henry Ford said:“Whether you think you can oryou think you can’t, either wayyou’re right.” TODAY’S LESSON: Stop being defined by others. Successful […]
Today’s Lesson: No one can make you feel unworthy unless you let them. You may have heard the saying that “the best offense is a great defense,” but did you know the reverse is true when it comes to others’ negative perceptions of you? Yep: Your best defense to criticism is a great offense! […]
TODAY’S LESSON: The biggest thing stopping you is you! It’s a fact: the acoustics are always better in your shower. So what? That doesn’t mean you can’t still become a famous singer. The only thing stopping you from surpassing your dreams is you. TODAY’S LESSON: Get up. Clean up. Pull on your big girl […]
Today’s Lesson: Talk is cheap. Perhaps you should actually accomplish a thing or two before you clock out today. Do people in your company get hung up on words instead of deeds and actions? TODAY’S LESSON: Instead of telling everyone how you’re going to succeed, it’s better to actually succeed and then explain to those that care how you […]
Today’s Lesson: Focusing only on results ensures your team will shortcut your processes If you live in a process-driven culture, you don’t need to focus so much attention on the end product or even the bottom line. TODAY’S LESSON: Manage the activities and the results will come.
Today’s Lesson: Why Your New Year’s Resolutions Always Fail Have you ever wondered why most New Year’s Resolutions fail? TODAY’S LESSON: Lasting improvement is not driven by a change in the calendar. Lasting improvement only happens when your needs finally outweigh your desire to sit on your butt.
Today’s Lesson: Stop Tolerating Mediocrity “Inspect What You Expect” is a true, but wholly worthless adage. Why? Because bad leaders are the ones who most need to heed this advice; yet bad leaders NEVER INSPECT ANYTHING! (No matter how many motivational posters you have hanging around to remind them.) TODAY’S LESSON: Your team will […]
Today’s Lesson: If you’re not innovating, you’re obsolescing All successful, enduring companies have one thing in common: Innovation. (Simply put, they strive for Continuous Improvement.) TODAY’S LESSON: If your teams are too busy to improve, it’s time to find new leaders for those teams.
Today’s Lesson: It’s time to stop dreading Mondays You know you love what you do when you’re genuinely excited Sunday night at the very thought that you get to go to work tomorrow. TODAY’S LESSON: There is something out there for you that will make you feel this way. Don’t stop looking for the next […]
Today’s Lesson: Identifying Problems is Easy Isn’t it interesting how the negative people in your life tend to spend most of their time trying to get you to join in their misery? TODAY’S LESSON: It’s not hard to find people who can identify problems. To be truly valued in your organization, become the […]