Today’s Lesson: They Have Just One Head & One Heart… Whether you’re the manager “correcting” your employees or a salesperson going in for the kill, everyone only has one head and one heart. If your long-term goals depend on them, you’d better hope you didn’t take off their head or rip out their heart already. […]
Today’s Lesson: Choose Your Words Carefully Remember when actions actually did speak louder than words? Me neither; none of us are that old. TODAY’S LESSON: An unfortunate result of the superficial nature of most everyone is that words matter more than actions… and likely always will. Understanding this and using it to your advantage […]
Today’s Lesson: Guess what? You’re the one who gets to choose how you interact with the world. “LinkedIn is not this” “LinkedIn is not that” “LinkedIn is supposed to be for…” “Never use LinkedIn for…” Ugh… can we give it a rest? TODAY’S LESSON: Every social interaction (including the use of LinkedIn) is exactly […]
Today’s Lesson: Focus on those things that actually move the needle. ZMOT… Big Data… and now Micro-Moments?!?!? Unless you’re the CMO of a Fortune 500 company, it’s better to focus your marketing and sales efforts on those things you can (1) Easily Measure; (2) Quickly Understand; and (3) Successfully Influence. For most of us, […]
Today’s Lesson: Remember that those who still sell snake oil succeed by making you feel like you’re too old-school or too dumb to really “Get It.” Einstein said it best: “If you can’t explain it simply, you don’t understand it well enough” … although I will add:…or what you’re selling is snake oil.” TODAY’S […]
Today’s Lesson: Leaders don’t let issues fester and grow and spread – they address them as they happen. At most, mediocre managers talk about performance at the beginning of the month (when targets are set) and then at the end of the month (when targets are missed). TODAY’S LESSON: Successful leaders address performance issues […]
TODAY’S LESSON: Those who achieve their dreams don’t understand the concept of “too much” enthusiasm and drive. The entire concept of “too much” is a judgement call. Whether cheese and sausage or enthusiasm and drive – we all have different tastes. TODAY’S LESSON: If someone ever tells you you’re putting too much cheese on […]
TODAY’S LESSON: Don’t allow others to define you. Becoming a victim is easy. Everywhere you turn there’s someone that will tell you why you’re being held down by others… Remember what Henry Ford said:“Whether you think you can oryou think you can’t, either wayyou’re right.” TODAY’S LESSON: Stop being defined by others. Successful […]
Today’s Lesson: No one can make you feel unworthy unless you let them. You may have heard the saying that “the best offense is a great defense,” but did you know the reverse is true when it comes to others’ negative perceptions of you? Yep: Your best defense to criticism is a great offense! […]
Today’s Lesson: Leading with real process requires real commitment. Real process improvement is like working out. We all want the outcome, but few are willingto put in the effort for very long. TODAY’S LESSON: If changing your company’s culture from seat-of-the-pants management to leading with repeatable processes was easy, then everyone would do it. […]
Today’s Lesson: Find the time or find something new to do with your life. If your people don’t have enough time to provide your current customers with a great experience, don’t worry; pretty soon you’ll have fewer customers. TODAY’S LESSON: Any loser can find excuses; winners find ways to make it happen.
TODAY’S LESSON: The biggest thing stopping you is you! It’s a fact: the acoustics are always better in your shower. So what? That doesn’t mean you can’t still become a famous singer. The only thing stopping you from surpassing your dreams is you. TODAY’S LESSON: Get up. Clean up. Pull on your big girl […]
Today’s Lesson: Drop the attitude and lead with solutions. The customer is not always right, but they are always the customer. If you want your angry customer to completely flip out, just keep telling them all the things they did wrong and all the reasons you can’t help them. TODAY’S LESSON: In customer confrontations, […]
Today’s Lesson: To a coworker or a subordinate, the little things often matter most. While most managers can survive just fine without ever hearing “please” and “thank you,” subordinates often cannot. If you’re not accustomed to regularly using “please,” “thank you,” and “you’re welcome,” I suggest overusing these 3 for just a week. You […]
Today’s Lesson: Go ask those on the front lines. There’s a reason large retailers with multiple locations continue to struggle with customer service. Hint: You cannot solve this with another meeting in the corporate office. TODAY’S LESSON: Those closest to the customer have all the answers; and they’re just waiting for someone to care enough […]
Today’s Lesson: If your team hates your company, they’ll hate your customers. Years ago, I wholesaled products to a miserable company that was universally hated by customers and vendors alike. I didn’t understand why until I watched a miserable regional VP berate a miserable store manager in front of his miserable subordinates. As soon as the miserable VP […]
Today’s Lesson: Talk is cheap. Perhaps you should actually accomplish a thing or two before you clock out today. Do people in your company get hung up on words instead of deeds and actions? TODAY’S LESSON: Instead of telling everyone how you’re going to succeed, it’s better to actually succeed and then explain to those that care how you […]
Today’s Lesson: Focusing only on results ensures your team will shortcut your processes If you live in a process-driven culture, you don’t need to focus so much attention on the end product or even the bottom line. TODAY’S LESSON: Manage the activities and the results will come.
Today’s Lesson: Just stop being a rat bastard… Why are you spending thousands to “fix” your online reputation when you’re unwilling to change for free offline? TODAY’S LESSON: You cannot be a Saint online if you’re a rat bastard offline. Consumers aren’t that dumb.
Today’s Lesson: Why Your New Year’s Resolutions Always Fail Have you ever wondered why most New Year’s Resolutions fail? TODAY’S LESSON: Lasting improvement is not driven by a change in the calendar. Lasting improvement only happens when your needs finally outweigh your desire to sit on your butt.