The 5 MUST HAVES for Creating a Successful Automotive Business Development Center

If you’re like most dealers I speak with lately, you’re either looking to add a Business Development Center (aka BDC) or you’re trying to find ways to make your current BDC more successful? If so, then there are just a few simple “must haves” that are truly non-negotiable if you’d like your BDC to succeed today and over the long term. This Short & Sweet, 6-Part Video Series details the Top 5 MUST HAVES that you need to put in place to ensure a successful BDC/Call Center for today and long into the future. To read the transcripts of any video in this series, please visit the post dedicated to that lesson:

The 5 Must Haves for Creating a Successful BDC – Part 1

The 5 Must Haves for Creating a Successful BDC – Part 2

The 5 Must Haves for Creating a Successful BDC – Part 3

The 5 Must Haves for Creating a Successful BDC – Part 4

The 5 Must Haves for Creating a Successful BDC – Part 5

The 5 Must Haves for Creating a Successful BDC – Part 6

 

One Comment

  1. What Car Dealers Must Do to Stay Competitive in a Down Market
    July 19, 2015 @ 9:32 pm

    […] It’s time to get efficient, and that starts with your call center or BDC. Above all else, it must be a profit center and not a cost center. Anything less and it will be the first thing to go in the next downturn. The best way to make your BDC a profit center is to ensure you have sustainable pay plans in place. Sustainable pay plans ensure that as your BDC grows more successful, your overall sales compensation remains in check. Moreover, in a down market, your BDC’s results-driven compensation keeps you from having to lay off anyone who is performing. (For more on the proper way to set up and staff a BDC, you can check out my FREE video series: The 5 Must Haves for Creating a Successful BDC.) […]

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