processes

How To Attract & Sell More Trade-In Leads (PART 4)






  How To Attract & Sell More Trade-In Leads (PART 4) TRANSCRIPT: Alright. The best, by the way, and I talked about an on-page tool a minute ago, the best on-page trade tool I found is from TradePending. It’s extremely responsive. As the customer starts to type, you can see on the top there, as they(…)






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How To Attract & Sell More Trade-In Leads (PART 3)






  How To Attract & Sell More Trade-In Leads (PART 3) TRANSCRIPT: We know we love Kelley Blue Book’s Instant Cash Offer, and I’m recommending that car dealers do this, but I am recommending that you keep it off of your website. Let’s talk about your website for just a moment. There’s a reason that these(…)






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How To Attract & Sell More Trade-In Leads (PART 2)






  How To Attract & Sell More Trade-In Leads (PART 2) TRANSCRIPT: Let’s get into part 1 here, and let’s talk about, “Hey, mommy. Where do these trade leads come from?” Yes, I can end my sentences with a preposition because this isn’t the 17th century, and we’re not speaking Latin, so it’s okay. All right.(…)






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How To Attract & Sell More Trade-In Leads (PART 1)






  How To Attract & Sell More Trade-In Leads (PART 1) TRANSCRIPT: Hi, this is Steve Stauning with another Steve Stauning Short & Sweet video training lesson. Today’s lesson: How to attract and sell more trade-in leads today. This was originally an Undeniable Advantage live webcast. So if you want to take advantage of our next(…)






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Be-Back Training: Getting a Be-Back to Be-Back






  Be-Back Training: Getting a Be-Back to Be-Back TRANSCRIPT: Hi, this is Steve Stauning with another ‘Steve Stauning, Short & Sweet Video Training Lesson”. Today’s lesson: Getting a Be-Back to be back. This is the three minute be-back process that actually works. Now, it’s important to understand with be-back processes in our dealerships today that(…)






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Steve’s Memes: Leading with Repeatable Processes






Today’s Lesson: Leading with real process requires real commitment.   Real process improvement is like working out. We all want the outcome, but few are willing to put in the effort for very long. TODAY’S LESSON: If changing your company’s culture from seat-of-the-pants management to leading with repeatable processes was easy, then everyone would do it.(…)






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Steve’s Memes: Manage the Activities






Today’s Lesson: Focusing only on results ensures your team will shortcut your processes   If you live in a process-driven culture, you don’t need to focus so much attention on the end product or even the bottom line. TODAY’S LESSON: Manage the activities and the results will come.  






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Steve’s Memes: Are Your Teams Too Busy To Improve?






Today’s Lesson: If you’re not innovating, you’re obsolescing   All successful, enduring companies have one thing in common: Innovation. (Simply put, they strive for Continuous Improvement.) TODAY’S LESSON: If your teams are too busy to improve, it’s time to find new leaders for those teams.  






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Steve’s Memes: How You Got On Top






  Today’s Lesson: Disciplined, repeatable processes   Most car dealers are coming off a record year that had nothing to do with strong, disciplined, repeatable processes intended to WOW their customers and improve employee retention. TODAY’S LESSON: If you don’t know how you got to the top, you have no idea how to stay there.(…)






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Steve’s Memes: Your Sales Managers v. Your BDC






Today’s Lesson: Why You Have a BDC   Why are your sales managers the biggest critics of your Sales BDC? TODAY’S LESSON: If your sales managers did their job, you wouldn’t need a Sales BDC. (Quick Caveat: Save your comments; this lesson applies strictly to automotive retail in the US.)    






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