process training

Leading an Appointment Culture – Part 13






Leading an Appointment Culture – Part 13 TRANSCRIPT: For Leading an Appointment Culture, we’re not going to look at a recap of what we went through but, I do want to talk about the next steps. What are the next steps for you in being able to lead an appointment culture and being able to(…)






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Leading an Appointment Culture – Part 12






Leading an Appointment Culture – Part 12 TRANSCRIPT: Okay, now it’s the ‘show’, right? It’s the final step in the perfect appointment. Its in-store VIP treatment. How are your managers managing this in-store VIP treatment? How can you make sure that its happening? How are they making sure that its happening? This is the show. They(…)






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Leading an Appointment Culture – Part 11






Leading an Appointment Culture – Part 11 TRANSCRIPT: Alright, so, we’ve managed the first two steps of the perfect appointment, right? Strong appointment setting and appropriate appointment confirmation. How do we get our managers to manage the pre-appointment preparation? Well, there’s a lot of things we can do. Remember, we’re going to have this designated parking(…)






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Leading an Appointment Culture – Part 8






Leading an Appointment Culture – Part 8 TRANSCRIPT: In the last part of this series we talked about how you can, in just a few minutes, tell if your team is really trying to live in an appointment culture. Now, what if you’re the general manager and you are in the dealership all the time, or(…)






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Leading an Appointment Culture – Part 7






Leading an Appointment Culture – Part 7 TRANSCRIPT: Let’s say you’re a dealership owner or maybe you work for a large dealership corporation, a group that owns a few dealerships, 20, 30 or 90, whatever, across the country and you can’t be in the dealerships all the time but you want to know if they’re truly(…)






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Leading an Appointment Culture – Part 4






Leading an Appointment Culture – Part 4 TRANSCRIPT: Okay, so once I have statuses on all the appointments from yesterday that were still open, I get those closed. I don’t want to have those happen again. Now, I’m going to look at the remaining appointments for today, right? I’ve already looked at the ones for the(…)






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Leading an Appointment Culture – Part 3






Leading an Appointment Culture – Part 3 TRANSCRIPT: Now, we’ve talked about an appointment culture being a top-down proposition and it absolutely is. If the owner doesn’t believe in it and force it through to the general manager, and the general manager doesn’t believe in it and force it through to the middle managers, they’re not(…)






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Leading an Appointment Culture – Part 1






Leading an Appointment Culture – Part 1 TRANSCRIPT: Today’s lesson: Leading an Appointment Culture. This is a follow-up to our earlier session called “Creating an Appointment Culture”. So, if you’re an owner or a general manager and you watched Creating an Appointment Culture, and you’ve tried to implement an appointment culture in your dealership or small(…)






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Creating an Appointment Culture – Part 7






Creating an Appointment Culture – Part 7 TRANSCRIPT: How do you make a thousand quality outbound calls? I am not talking about speaking to a thousand people. I am saying maybe talking to a hundred people. Then, you may set appointments with fifty of those, and when those fifty show, you close them at sixty(…)






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