management

Steve’s Memes: Inspect What You Expect?






Today’s Lesson: Stop Tolerating Mediocrity   “Inspect What You Expect” is a true, but wholly worthless adage. Why? Because bad leaders are the ones who most need to heed this advice; yet bad leaders NEVER INSPECT ANYTHING! (No matter how many motivational posters you have hanging around to remind them.) TODAY’S LESSON: Your team will(…)






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Steve’s Memes: Are Your Teams Too Busy To Improve?






Today’s Lesson: If you’re not innovating, you’re obsolescing   All successful, enduring companies have one thing in common: Innovation. (Simply put, they strive for Continuous Improvement.) TODAY’S LESSON: If your teams are too busy to improve, it’s time to find new leaders for those teams.  






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Steve’s Memes: Leading a Change in Company Culture






Today’s Lesson: Be All-In or All-Out   I deal with two types of managers when a company hires me to help shape their culture: Those who say they are all-in and those who are all-in. TODAY’S LESSON: Leaders must be “all-in” or “all-out” on a change in culture; there is no middle ground that you(…)






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Steve’s Memes: Taking Advantage of Someone






Today’s Lesson: The worst time to take advantage of someone   Maya Angelou once said “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” TODAY’S LESSON: The worst time to take advantage of someone is when you can.  






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Steve’s Memes: How You Got On Top






  Today’s Lesson: Disciplined, repeatable processes   Most car dealers are coming off a record year that had nothing to do with strong, disciplined, repeatable processes intended to WOW their customers and improve employee retention. TODAY’S LESSON: If you don’t know how you got to the top, you have no idea how to stay there.(…)






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Simple Strategy #3: Stricter Rules Drive Higher Sales






  Simple Strategy #3: Stricter Rules Drive Higher Sales TRANSCRIPT: Simple strategy #3 for closing more internet deals today is that stricter rules drive higher sales. Simple strategy, right? Well, here’s the problem: In an attempt to reduce skating and give your team the proper credit for their contact efforts (or their use of the CRM)(…)






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Simple Strategy #2: Manage Internet Teams & BDCs Like Call Centers






  Simple Strategy #2: Manage Internet Teams & BDCs Like Call Centers TRANSCRIPT: Simple Strategy Number 2 for closing more internet deals today? It’s simple. Manage your internet teams and BDC’s like they’re call centers. Because they ARE call centers. See, here’s the problem: Your old-school management style just doesn’t cut it when the prospect(…)






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Simple Strategy #1: Pay for the Performance You Want






  Simple Strategy #1: Pay for the Performance You Want TRANSCRIPT: This is Steve Stauning with another “Steve Stauning, Short and Sweet Video Training Lesson”. Today’s lesson is – Stop Over-thinking Your Internet Sales. Now this is going to be an ongoing series. We will be adding new videos to this series so check back(…)






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How To Set & Sell Owner Marketing Appointments – PART 11






  How To Set and Sell Owner Marketing Appointments – PART 11 TRANSCRIPT: Alright, the second step for the perfect appointment is called ‘appropriate appointment confirmation’. Now, this one is on the managers. See, the goal is an appointment that shows, but we need the managers to make these confirmation calls. For a lot of(…)






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