goals

Steve’s Memes: Everyone Only Has One Head






Today’s Lesson: They Have Just One Head & One Heart…   Whether you’re the manager “correcting” your employees or a salesperson going in for the kill, everyone only has one head and one heart. If your long-term goals depend on them, you’d better hope you didn’t take off their head or rip out their heart already.(…)






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Steve’s Memes: Actions Schmactions; Unfortunately, Words Matter More






Today’s Lesson: Choose Your Words Carefully   Remember when actions actually did speak louder than words? Me neither; none of us are that old. TODAY’S LESSON: An unfortunate result of the superficial nature of most everyone is that words matter more than actions… and likely always will. Understanding this and using it to your advantage(…)






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Steve’s Memes: When Everything Is Critical, Then Nothing Is






Today’s Lesson: Focus on those things that actually move the needle.   ZMOT… Big Data… and now Micro-Moments?!?!? Unless you’re the CMO of a Fortune 500 company, it’s better to focus your marketing and sales efforts on those things you can (1) Easily Measure; (2) Quickly Understand; and (3) Successfully Influence. For most of us,(…)






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Steve’s Memes: Rotting Fish Don’t Smell Better Tomorrow






Today’s Lesson: Leaders don’t let issues fester and grow and spread – they address them as they happen.   At most, mediocre managers talk about performance at the beginning of the month (when targets are set) and then at the end of the month (when targets are missed). TODAY’S LESSON: Successful leaders address performance issues(…)






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Steve’s Memes: There’s No Such Thing As Too Much Cheese






TODAY’S LESSON: Those who achieve their dreams don’t understand the concept of “too much” enthusiasm and drive.   The entire concept of “too much” is a judgement call. Whether cheese and sausage or enthusiasm and drive – we all have different tastes. TODAY’S LESSON: If someone ever tells you you’re putting too much cheese on(…)






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Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 4)






  Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 4) TRANSCRIPT: The third and final C of phone skill mastery is Control. Control can only come after you have a mastery of the material (Competence), and a solid belief in your abilities (Confidence). To say this point clearly – you cannot stay(…)






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Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 3)






  Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 3) TRANSCRIPT: The second of the 3 Cs of phone skills mastery is Confidence. An amazing thing happens when you get really good at the talk tracks; when you become competent, right? You begin to gain confidence. However, confidence goes beyond just knowing the(…)






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Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 2)






  Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 2) TRANSCRIPT: So, with those 3 C’s, it doesn’t matter what your actual word tracks are. If you can attack the phone as a competent speaker, with confidence in your abilities, and keep control of the call, you’ll win over 95% of the(…)






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Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 1)






  Mastering The Phones: The 3 Cs of Phone Skills Mastery (PART 1) TRANSCRIPT: Hi, this is Steve Stauning with another ‘Steve Stauning Short & Sweet Video Training Lesson’. Today’s lesson: Mastering the phones. How to OWN the phones by remembering the 3 C’s of phone skill mastery. Now, let me start out from the beginning(…)






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Overcoming Objections on the Phone: I’m Not Ready To Buy






  Overcoming Objections on the Phone: I’m Not Ready To Buy TRANSCRIPT: One of the most frustrating objections you can get if you’re a BDC agent or a salesperson on the phone with a prospect is one where you’ve given them all the information; you’ve been very helpful and you go to schedule the test(…)






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