goal-driven culture

The Customer Experience (PART 1)






The Customer Experience: How To Wow Your Customers (PART 1) TRANSCRIPT: Hi, this is Steve Stauning with another Short and Sweet video lesson. Today’s lesson: Gaining the Undeniable Advantage. This is the one about the customer experience. How to WOW every single customer every single time. This was originally recorded live as part of our Undeniable(…)






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Steve’s Memes: Rotting Fish Don’t Smell Better Tomorrow






Today’s Lesson: Leaders don’t let issues fester and grow and spread – they address them as they happen.   At most, mediocre managers talk about performance at the beginning of the month (when targets are set) and then at the end of the month (when targets are missed). TODAY’S LESSON: Successful leaders address performance issues(…)






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Steve’s Memes: Leading with Repeatable Processes






Today’s Lesson: Leading with real process requires real commitment.   Real process improvement is like working out. We all want the outcome, but few are willing to put in the effort for very long. TODAY’S LESSON: If changing your company’s culture from seat-of-the-pants management to leading with repeatable processes was easy, then everyone would do it.(…)






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Steve’s Memes: Speak Up If You Want To Be Heard






TODAY’S LESSON: The biggest thing stopping you is you!   It’s a fact: the acoustics are always better in your shower. So what? That doesn’t mean you can’t still become a famous singer. The only thing stopping you from surpassing your dreams is you. TODAY’S LESSON: Get up. Clean up. Pull on your big girl(…)






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Steve’s Memes: Crap Rolls Down Hill






Today’s Lesson: If your team hates your company, they’ll hate your customers.   Years ago, I wholesaled products to a miserable company that was universally hated by customers and vendors alike. I didn’t understand why until I watched a miserable regional VP berate a miserable store manager in front of his miserable subordinates. As soon as the miserable VP(…)






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Steve’s Memes: Stop Talking; Start Doing






Today’s Lesson: Talk is cheap. Perhaps you should actually accomplish a thing or two before you clock out today.   Do people in your company get hung up on words instead of deeds and actions? TODAY’S LESSON: Instead of telling everyone how you’re going to succeed, it’s better to actually succeed and then explain to those that care how you(…)






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Steve’s Memes: Your Online Reputation






  Today’s Lesson: Just stop being a rat bastard…   Why are you spending thousands to “fix” your online reputation when you’re unwilling to change for free offline? TODAY’S LESSON: You cannot be a Saint online if you’re a rat bastard offline. Consumers aren’t that dumb.






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Steve’s Memes: New Year’s Resolutions






Today’s Lesson: Why Your New Year’s Resolutions Always Fail   Have you ever wondered why most New Year’s Resolutions fail? TODAY’S LESSON: Lasting improvement is not driven by a change in the calendar. Lasting improvement only happens when your needs finally outweigh your desire to sit on your butt.  






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Steve’s Memes: Are Your Teams Too Busy To Improve?






Today’s Lesson: If you’re not innovating, you’re obsolescing   All successful, enduring companies have one thing in common: Innovation. (Simply put, they strive for Continuous Improvement.) TODAY’S LESSON: If your teams are too busy to improve, it’s time to find new leaders for those teams.  






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