general managers

Solve Dealership Turnover (PART 10)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 10) TRANSCRIPT: So let’s write some processes, okay? Here’s how we write processes. First we identify the goal. In the case of our road to the sale process, our goal is easy. Sell a car, right? Then we work backwards from there using simple steps. We(…)






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Solve Dealership Turnover (PART 9)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 9) TRANSCRIPT: Let’s jump into part four, processes. I want to make sure you understand about processes. Processes sell cars. They really do. More than that, processes keep people happy. They keep happy people happy and they make sad people happy. Now why do happy people(…)






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Solve Dealership Turnover (PART 8)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 8) TRANSCRIPT: Those were five guidelines, but let me give you a bonus guideline when you’re writing your pay plans. This one I feel compelled to tell you. Nobody makes too much. I see this a lot. I especially see it with vendors, but I’ve seen(…)






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Solve Dealership Turnover (PART 7)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 7) TRANSCRIPT: All right, second guideline is to pack carefully, just like going on a big trip. You want to pack carefully. Those of you not in the car business have no idea what I’m talking about, but those of you in the car business, flat(…)






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Solve Dealership Turnover (PART 6)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 6) TRANSCRIPT: All right, let’s jump in to part three, the pay plan. This is tricky for a lot of you. A lot of you continue to rewrite your pay plans today. Oh, by the way, I’m not advocating a new pay plan. We’re going to(…)






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Solve Dealership Turnover (PART 5)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 5) TRANSCRIPT: All right, let’s do another rule. “Thou shalt use the CRM.” Some of you have salespeople who are paying through the DMS, right? That’s how we pay them. They sold 12 in the DMS, but if I was to go into CRM and look(…)






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Solve Dealership Turnover (PART 4)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 4) TRANSCRIPT: How about this one? Every dealership I work with, when I walk in the first time, their floor won’t make sales calls. Let me clear. Your floor is not making sales calls, so let’s put in, “Thou shalt make your calls.” There’s great data(…)






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Solve Dealership Turnover (PART 3)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 3) TRANSCRIPT: All right, so why business rules? Why do good businesses have good business rules and why do rules even matter? Let me tell you this. Good people want, good employees want and even need guidance and rules and structure and boundaries. They really do.(…)






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Solve Dealership Turnover (PART 2)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 2) TRANSCRIPT: Where are we? Where are we with turnover and staffing, and how did we get here? Well, it’s 2016. It’s crazy that we’re still talking about this stuff, right? You’ve seen the headlines. There was a great article by Jamie LaReau in Automotive News(…)






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Solve Dealership Turnover (PART 1)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 1) TRANSCRIPT: Hi, this is Steve Stauning with another Steve Stauning Short and Sweet video training lesson. Today’s lesson: How to solve your dealership’s turnover and staffing issues forever and without spending a dime. Now let’s be very clear. If you can solve your turnover and(…)






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