appointment setting

Appointment-Driven Communications – Part 4






Appointment-Driven Communications – Part 4 TRANSCRIPT: In this part we’re going to teach you how to handle the in-bound call in an appointment culture. Remember, when you pick up the phone and you’re talking to someone about a vehicle, you have one goal. What is that goal again? That’s right. Your only goal is an appointment(…)






More

Appointment-Driven Communications – Part 3






Appointment-Driven Communications – Part 3 TRANSCRIPT: Appointments must be the goal. Appointments have to be the goal with every call you make, every email you send out, and every time you leave a voicemail. In your mind you have to remember the goal and, so, I want you to always start with the goal in mind.(…)






More

Appointment-Driven Communications – Part 2






Appointment-Driven Communications – Part 2 TRANSCRIPT: Welcome back to ‘Appointment-Driven Communications’. This is part 2. We left part 1 with the question, “how do you get appointments”, right? “Steve, I’m bought in, I need to get appointments, I’ve watched ‘Creating an Appointment Culture’, and I want to know how to get appointments”. If that describes you,(…)






More

Appointment-Driven Communications – Part 1






Appointment-Driven Communications – Part 1 TRANSCRIPT:  Today’s lesson is on ‘Appointment-Driven Communications.’ The talk tracks, the word, the discipline. The How, the Why and the What that you need to say in order to truly drive an appointment culture in your dealership. Now, if you haven’t attended my ‘creating an appointment culture’ class, or you(…)






More

Leading an Appointment Culture – Part 10






Leading an Appointment Culture – Part 10 TRANSCRIPT: The second step to the perfect appointment is, of course, appropriate appointment confirmation and your managers need to manage the appointment confirmations that are happening in the dealership. So, even though they are the ones who are supposed to be making the confirmation calls, if you have a(…)






More

Leading an Appointment Culture – Part 9






Leading an Appointment Culture – Part 9 TRANSCRIPT: So, we’re going to change gears just a little. Now, this is still ‘leading an appointment culture’, but these next couple of sessions are all about how your managers can manage the perfect appointment. In the last session we talked about you coming into the dealership on an(…)






More

Leading an Appointment Culture – Part 8






Leading an Appointment Culture – Part 8 TRANSCRIPT: In the last part of this series we talked about how you can, in just a few minutes, tell if your team is really trying to live in an appointment culture. Now, what if you’re the general manager and you are in the dealership all the time, or(…)






More

Leading an Appointment Culture – Part 7






Leading an Appointment Culture – Part 7 TRANSCRIPT: Let’s say you’re a dealership owner or maybe you work for a large dealership corporation, a group that owns a few dealerships, 20, 30 or 90, whatever, across the country and you can’t be in the dealerships all the time but you want to know if they’re truly(…)






More

Leading an Appointment Culture – Part 6






Leading an Appointment Culture – Part 6 TRANSCRIPT: Okay, so, you’ve got your management team. They’re ready. They’re working hard in the CRM throughout the day. They are doing all the things they need to do at the beginning of the day. They are doing all the things they should be doing in the CRM throughout(…)






More

Leading an Appointment Culture – Part 5






Leading an Appointment Culture – Part 5 TRANSCRIPT: Every CRM (Customer Relationship Management) tool is a little bit different. That said, there are some commonalities and there are some things that you can make sure your managers are doing throughout the day, by living in the CRM, that will help drive an appointment culture. The first(…)






More

Do NOT follow this link or you will be banned from the site!