How To Solve Dealership Turnover & Staffing Issues Forever (PART 1)
TRANSCRIPT: Hi, this is Steve Stauning with another Steve Stauning Short and Sweet video training lesson. Today’s lesson: How to solve your dealership’s turnover and staffing issues forever and without spending a dime. Now let’s be very clear. If you can solve your turnover and staffing issues, everything else in your dealership is a cakewalk…everything. So it’s time to once and for all solve all dealership turnover and staffing issues. Now, this is a thirteen part series that was originally recorded live as an Undeniable Advantage live video webcast. And it is designed to help dealers and their managers stop wasting time and money on these issues. Again, let’s be very clear. If we can solve turnover in your dealership, everything else you do is an absolute cakewalk. Enjoy this thirteen part series.
Hey, welcome. My name is Steve Stauning and you are joining us for gaining the undeniable advantage, solve your turnover and staffing issues once and for all. Remember, this is a live training. We’ve got about a two minute delay, so if you have questions, realize it’s going to take us a couple of minutes to get back to you. Now let me tell you what to expect today. This is a fact-based training. This means everything I’m going to teach you is based on stuff I’ve actually done or witnessed in my career in automotive, or in other industries, so if I say something works or I say something doesn’t work it’s because I’ve done it or seen it successfully done, and here’s the key, over the long turn.
We all have lots of programs, you know, things that come down from the OEM that we put in for the short term, where we give lip service to. The things I’m going to teach you today will work in the long term, but they require you. Now we will have a bio-break today, and by popular demand it’ll be a six minute break. It’ll be in the middle of the material and it’ll have a countdown clock so that you’ll know when to come back. Now it’s important to know the laws. I am not an attorney nor do I know the laws governing labor relations in your city, your state, your province or your county. Know the laws before implementing any of the advice I provide today. Saying, “Steve Stauning said,” that’s not a defense. It’s not even a defense in my own house.
Now let’s talk about what we’re going to cover today just so we’re all in the same page. We’re going to talk about turnover and staffing issues, where we are today and how we got here. We’re going to talk about why good businesses have good rules. We’ll talk about how to structure your pay plans properly. Really importantly, we’re going to talk about processes, but not just processes, but processes that work and keep everyone happy. We’re also going to address the A word, accountability, something that we struggle with in automotive and it really is the key to leadership.
Know this. This is not a set it and forget it strategy, but it’s also not hard to do. I’m going to teach you today how to solve your turnover issues once and for all, completely, and it’s really not that hard to do. The nice thing is, and this is important to understand, is once you solve turnover, everything else that you do in the dealership is a cakewalk. You might be thinking, “But, Steve, we don’t have time for processes. We can’t do rules.” I’ll tell you this. Anybody can find the can’t. Leaders find a way. Once you solve turnover, everything else is a cakewalk in your dealership, so yes, you do have time for this.
Let’s agree on a few things, all right? Let’s agree on this. Let’s agree that salespeople can be very transient in this business and your workforce can be very fluid regardless of what you do, but let’s also agree that great salespeople can work anywhere they want. Can we agree on that? If you’re a true 25, 30 car a month salesperson, you can work anywhere you want. Great stores and great managers can attract the best salespeople. Can we agree on that? Let’s agree on this. This is a relatively speaking small business. Other people know what’s going on in your store. They don’t even have to be in your market and they know what’s going on in your store. Let’s agree on those things so that we can move forward with this, okay?