Leadership Skills

Solve Dealership Turnover (PART 5)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 5) TRANSCRIPT: All right, let’s do another rule. “Thou shalt use the CRM.” Some of you have salespeople who are paying through the DMS, right? That’s how we pay them. They sold 12 in the DMS, but if I was to go into CRM and look(…)






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Solve Dealership Turnover (PART 4)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 4) TRANSCRIPT: How about this one? Every dealership I work with, when I walk in the first time, their floor won’t make sales calls. Let me clear. Your floor is not making sales calls, so let’s put in, “Thou shalt make your calls.” There’s great data(…)






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Solve Dealership Turnover (PART 3)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 3) TRANSCRIPT: All right, so why business rules? Why do good businesses have good business rules and why do rules even matter? Let me tell you this. Good people want, good employees want and even need guidance and rules and structure and boundaries. They really do.(…)






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Solve Dealership Turnover (PART 2)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 2) TRANSCRIPT: Where are we? Where are we with turnover and staffing, and how did we get here? Well, it’s 2016. It’s crazy that we’re still talking about this stuff, right? You’ve seen the headlines. There was a great article by Jamie LaReau in Automotive News(…)






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Solve Dealership Turnover (PART 1)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 1) TRANSCRIPT: Hi, this is Steve Stauning with another Steve Stauning Short and Sweet video training lesson. Today’s lesson: How to solve your dealership’s turnover and staffing issues forever and without spending a dime. Now let’s be very clear. If you can solve your turnover and(…)






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How To Gain & Maintain a 5-Star Online Reputation (PART 12)






  How To Gain & Maintain a 5-Star Online Reputation (PART 12) TRANSCRIPT: Alright. We’ve gone through the 8 steps. Don’t leave me now because we’re going to do some best or worst practices here, but I’m just going to review the 8 steps. The bottom line is that these reviews, this stuff online, social reviews,(…)






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How To Gain & Maintain a 5-Star Online Reputation (PART 11)






  How To Gain & Maintain a 5-Star Online Reputation (PART 11) TRANSCRIPT: Alright. We got our social media policy, we’ve written how we’re going after snipers and trolls and what we’re going to say, but what about online reviews? A single bad online review, unlike a social media rant, can hurt your revenue for years.(…)






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How To Gain & Maintain a 5-Star Online Reputation (PART 10)






  How To Gain & Maintain a 5-Star Online Reputation (PART 10) TRANSCRIPT: So we assessed, we found something negative about us, we need to address it, but we’re going to do it with specific guidelines. You need to write 2 sets of guidelines for your business, one for traditional online reviews. Traditional online reviews are(…)






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How To Gain & Maintain a 5-Star Online Reputation (PART 9)






  How To Gain & Maintain a 5-Star Online Reputation (PART 9) TRANSCRIPT: Alright. Now we fixed it, right? We determined the buzz, we found what was true, we repaired, we replaced things, we got a strategy, we identified the raving fans, we’re enlisting our raving fans, they’re leaving us these great 5 star reviews, now(…)






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How To Gain & Maintain a 5-Star Online Reputation (PART 8)






  How To Gain & Maintain a 5-Star Online Reputation (PART 8) TRANSCRIPT: Alright, but why should I work to generate positive reviews? Isn’t just fixing the problem, remember step 3, I fixed all my problems, “Steve, isn’t that enough?” It’s not enough. A couple of reasons. One, we talked about it. Only 1.5% of people(…)






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