Leading Teams

Solve Dealership Turnover (PART 5)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 5) TRANSCRIPT: All right, let’s do another rule. “Thou shalt use the CRM.” Some of you have salespeople who are paying through the DMS, right? That’s how we pay them. They sold 12 in the DMS, but if I was to go into CRM and look(…)






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Solve Dealership Turnover (PART 4)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 4) TRANSCRIPT: How about this one? Every dealership I work with, when I walk in the first time, their floor won’t make sales calls. Let me clear. Your floor is not making sales calls, so let’s put in, “Thou shalt make your calls.” There’s great data(…)






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Solve Dealership Turnover (PART 3)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 3) TRANSCRIPT: All right, so why business rules? Why do good businesses have good business rules and why do rules even matter? Let me tell you this. Good people want, good employees want and even need guidance and rules and structure and boundaries. They really do.(…)






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Solve Dealership Turnover (PART 2)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 2) TRANSCRIPT: Where are we? Where are we with turnover and staffing, and how did we get here? Well, it’s 2016. It’s crazy that we’re still talking about this stuff, right? You’ve seen the headlines. There was a great article by Jamie LaReau in Automotive News(…)






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Solve Dealership Turnover (PART 1)






How To Solve Dealership Turnover & Staffing Issues Forever (PART 1) TRANSCRIPT: Hi, this is Steve Stauning with another Steve Stauning Short and Sweet video training lesson. Today’s lesson: How to solve your dealership’s turnover and staffing issues forever and without spending a dime. Now let’s be very clear. If you can solve your turnover and(…)






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Steve’s Memes: Actions Schmactions; Unfortunately, Words Matter More






Today’s Lesson: Choose Your Words Carefully   Remember when actions actually did speak louder than words? Me neither; none of us are that old. TODAY’S LESSON: An unfortunate result of the superficial nature of most everyone is that words matter more than actions… and likely always will. Understanding this and using it to your advantage(…)






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Steve’s Memes: Rotting Fish Don’t Smell Better Tomorrow






Today’s Lesson: Leaders don’t let issues fester and grow and spread – they address them as they happen.   At most, mediocre managers talk about performance at the beginning of the month (when targets are set) and then at the end of the month (when targets are missed). TODAY’S LESSON: Successful leaders address performance issues(…)






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Steve’s Memes: Leading with Repeatable Processes






Today’s Lesson: Leading with real process requires real commitment.   Real process improvement is like working out. We all want the outcome, but few are willing to put in the effort for very long. TODAY’S LESSON: If changing your company’s culture from seat-of-the-pants management to leading with repeatable processes was easy, then everyone would do it.(…)






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Steve’s Memes: Winners Always Find a Way






Today’s Lesson: Find the time or find something new to do with your life.   If your people don’t have enough time to provide your current customers with a great experience, don’t worry; pretty soon you’ll have fewer customers. TODAY’S LESSON: Any loser can find excuses; winners find ways to make it happen.  






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Steve’s Memes: Courtesy Costs You Nothing






Today’s Lesson: To a coworker or a subordinate, the little things often matter most.   While most managers can survive just fine without ever hearing “please” and “thank you,” subordinates often cannot. If you’re not accustomed to regularly using “please,” “thank you,” and “you’re welcome,” I suggest overusing these 3 for just a week. You(…)






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